FAQ

1. What materials are used in your sweaters?

Our sweaters are made from premium alpaca wool, known for its softness, warmth, and durability and certain styles are a blend with Peruvian Pima Cotton. We use eco-friendly and sustainable materials to ensure comfort and longevity.

2. How do I care for my alpaca sweater?

We recommend dry clean only.

3. Are your products ethically made?

Yes, all of our sweaters are Fair Trade and handcrafted by skilled artisans in Peru. We are committed to sustainability and supporting traditional craftsmanship.

4. What is your return/exchange policy?

We accept returns and exchanges within 7 days of receiving your order, provided the item is in its original condition with tags attached. Please contact us at hello@shoptejido.com to initiate a return or exchange. *Final Sale items cannot be returned/exchanged*

5. How long will it take to receive my order?

Standard orders are processed within 3-5 business days. As our pieces are small batch, shipping times vary for pre-order purchases. Please reach out to hello@shoptejido.com if you have questions!

6. Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times vary depending on your location and will be calculated at checkout.